Terms and Conditions

1. About ApnaCred

ApnaCred is a lending platform operated by Arthmate Financing India Private Limited (NBFC-ND). Our mission is to provide fast, simple, and reliable instant loans to eligible individuals across India.

We offer instant personal loans up to ₹1,00,000 with minimal documentation and quick approval (typically within 7 minutes). Our lending process is 100% digital and transparent, with zero hidden charges.

2. Eligibility and Application

Eligibility Criteria:

• • Age: 21 years or above and below 60 years
• • Indian citizen with valid government-issued ID
• • Active bank account in India
• • Stable income source (salaried or self-employed)
• • Good credit behavior and CIBIL score minimum 650
• • No ongoing defaults or legal cases with financial institutions

Application Process:

To apply for an ApnaCred loan, you must provide accurate personal information, income details, employment verification, and banking information. You authorize us to conduct KYC verification, credit checks, and background verification. Providing false or misleading information may result in application rejection and legal action.

3. Loan Terms and Conditions

Loan Approval and Disbursement:

• • Loans are approved based on individual creditworthiness and eligibility verification
• • Approval is at the sole discretion of Arthmate Financing India Private Limited
• • Loan amounts range from ₹5,000 to ₹1,00,000
• • Approved loan amount will be disbursed directly to your registered bank account
• • Disbursement typically occurs on real time

Interest Rates and Pricing:

Interest rates are determined based on your credit profile and loan parameters. The exact Rate of Interest (ROI) will be displayed in your Loan Agreement (LA) and Key Facts Statement (KFS) before you accept the loan offer. We maintain complete transparency with no hidden charges.

4. Fees and Charges

ApnaCred operates with zero hidden charges. All applicable fees are disclosed upfront before you accept the loan offer:

• • Interest charges (as per agreed rate)
• • Processing fee (if applicable, clearly mentioned)
• • GST on applicable fees

Any additional charges for late payment or prepayment (if applicable) will be clearly communicated in your loan agreement.

5. Repayment and Default

Repayment Obligations:

You agree to repay the loan in monthly installments as per the agreed schedule. Failure to make timely payments may result in:

• • Late payment charges as per the loan agreement
• • Negative impact on your credit score
• • Legal action for debt recovery
• • Contact from our collection team

Prepayment:

You may prepay the entire loan amount at any time without penalty. Prepayment will be credited towards reducing future interest charges.

6. Refund and Cancellation Policy

1-Day Cooling Off Period

ApnaCred provides a 1-day cooling off period from the date of loan disbursement. During this period, you can cancel your loan without any charges or interest.

Refund Processing

• • Refund Amount: 100% of disbursed loan amount
• • Processing Time: 3-5 business days to your registered bank account
• • How to Request: Contact customer care via email or phone
• • Charges During Cooling Off: Zero charges, zero interest

Common Scenarios

Credit vs. Cash Refund

Refunds are primarily issued as cash transfers to your registered bank account. Credits may be issued in specific scenarios such as loyalty rewards or promotional credits, which expire after 12 months if unused.

For any refund-related queries or cancellation requests, please contact our customer care team using the details provided in Section 12 (Contact and Support).

7. Data Privacy and Security

We take your data privacy seriously and comply with all applicable data protection laws and RBI guidelines:

• • Your personal information is encrypted and securely stored
• • We use industry-standard security protocols (SSL, encryption)
• • Your data will not be shared with third parties without your consent
• • We may share data with credit bureaus, banks, and regulatory authorities as required by law
• • You can request data deletion as per applicable privacy laws

For detailed information about our privacy practices, please refer to our Privacy Policy. For comprehensive data protection information, please visit Arthmate's Privacy Policy.

7. User Responsibilities

By using ApnaCred, you agree to:

• • Provide accurate and truthful information in all applications
• • Maintain the confidentiality of your login credentials
• • Not use the platform for illegal or fraudulent activities
• • Make timely loan payments as per the agreed schedule
• • Notify us immediately of any changes to your contact information
• • Comply with all applicable laws and regulations
• • Not engage in any form of harassment or abuse towards our team members

8. Limitation of Liability

To the maximum extent permitted by law, ApnaCred and Arthmate Financing India Private Limited shall not be liable for:

• • Any indirect, incidental, or consequential damages
• • Loss of profit or business opportunity
• • Service interruptions or technical issues beyond our control
• • Third-party actions or unauthorized access to your account

Our total liability in any case shall not exceed the loan amount granted or the fees paid, whichever is lower.

9. Dispute Resolution

Grievance Redressal:

If you have any complaints or disputes regarding your loan or our services, please contact our customer support team. We are committed to resolving issues within 7 working days.

RBI Ombudsman:

As an NBFC, we are subject to RBI guidelines. If you are unable to resolve your complaint through our grievance redressal process, you may escalate the matter to the RBI Ombudsman. Visit www.rbi.org.in for more information.

Arbitration:

Any disputes arising from these Terms and Conditions shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996, governed by Indian law.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. The jurisdiction and venue for any legal proceedings shall be in the courts of India where Arthmate Financing India Private Limited is registered.

ApnaCred operates in full compliance with:

• • Reserve Bank of India (RBI) guidelines and regulations
• • Information Technology Act, 2000
• • Consumer Protection Act, 2019
• • Prevention of Money Laundering Act (PMLA), 2002
• • Know Your Customer (KYC) regulations

11. Contact and Support

Customer Support:

For any queries, complaints, or support related to your ApnaCred loan, please reach out to our customer care team:

• • Email: customercare@arthmate.com
• • Phone: +91 7835009643
• • In-app support: Use the help section in the ApnaCred app
• • Availability: Support available 24/7

Registered Entity Details:

ApnaCred is operated by:
Arthmate Financing India Private Limited
GST: 06AACCM0451C2Z4
RBI regulated and compliant entity

Amendments to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the ApnaCred platform constitutes your acceptance of the modified terms. We recommend reviewing these Terms and Conditions periodically for any updates.